2. Defining technical writing

Technical writing is a specialized form of communication used by industrial and scientific organizations to convey complex information clearly and accurately. Its primary users include customers, employees, assembly workers, engineers, and scientists who rely on this content to perform tasks or conduct research. Technical writing simplifies grammar and integrates visual communication to enhance clarity and comprehension.

This writing style requires thorough research and the ability to present information in a format and reading level that the target audience can easily understand. There are two main types of technical writing, with procedural documentation being the most common. This includes standardized step-by-step guides and standard operating procedures (SOPs) used in industries such as manufacturing, software development, and medical research. The software industry, in particular, depends heavily on procedural documentation for user guides and installation instructions.

Technical writing is typically performed by trained professionals who follow standardized guidelines (e.g., DITA, AP Stylebook, Chicago Manual of Style) to ensure consistency and clarity. The goal is to communicate technical information effectively, with no variations in format, grammar, or style. Because the subject matter is often complex, strong writing and communication skills are essential. In addition to text, technical writers create and edit visuals using advanced graphics software, including illustration, diagramming, and CAD tools.

While engineers may occasionally write technical documentation, this is uncommon in large organizations where frequent product updates require dedicated technical writers. Marketing materials and press releases are generally handled by writers trained in marketing or creative writing, though technical writers may assist with editing or refining technical content.